Cookie Policy

Last updated: May 2026

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the site owners.

Cookies do not contain personally identifiable information on their own, but they may be used in conjunction with other data to identify you. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period (persistent cookies).

By continuing to use the Heaven Festivals website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time via our cookie banner or your browser settings.

2. Types of Cookies We Use

We use four categories of cookies on the Heaven Festivals website:

ESSENTIALAlways Active

These cookies are necessary for the website to function and cannot be disabled. They enable core features such as page navigation, secure login, shopping cart functionality, and payment processing.

ANALYTICSConsent Required

We use Google Analytics with IP anonymisation enabled to understand how visitors interact with our website. Data collected is aggregated and cannot be used to identify individuals. This helps us improve our content and user experience.

PREFERENCEConsent Required

These cookies remember your settings and preferences, such as your preferred language, region, display mode, and cookie consent choices, so you don't have to re-enter them on each visit.

MARKETINGExplicit Consent Required

Marketing cookies are only set with your explicit consent. They may be used to show you relevant Heaven Festivals advertising on third-party platforms. You may withdraw consent at any time via our cookie preferences panel.

3. Third-Party Cookies

Some cookies on our website are set by third-party services we use to provide enhanced functionality:

• Stripe — payment processing cookies used to maintain secure checkout sessions and prevent fraud
• YouTube — embedded event videos may set cookies when you interact with video players; governed by Google's privacy policy
• Google Analytics — anonymised usage analytics to help us understand site performance and visitor behaviour

4. Managing Cookies

You have full control over which non-essential cookies are set on your device. You can manage your preferences in the following ways:

• Use our cookie preference banner, which appears on your first visit and can be re-opened at any time via the footer link
• Configure your browser to block or delete cookies — consult your browser's help documentation for instructions
• Opt out of Google Analytics tracking via tools.google.com/dlpage/gaoptout

Please note that disabling certain cookies may affect the functionality of the Heaven Festivals website, including your ability to complete purchases or maintain login sessions.

5. Cookie List

The following cookies may be set when you use the Heaven Festivals website:

NAMEPURPOSEDURATION

heaven_sessionMaintains your login session and cart stateSession

heaven_prefsStores your display and language preferences1 year

heaven_cookie_consentRecords your cookie consent choices1 year

_gaGoogle Analytics — distinguishes unique visitors2 years

_gidGoogle Analytics — distinguishes visitors within a 24h window24 hours

_gatGoogle Analytics — throttles request rate1 minute

__stripe_midStripe fraud prevention and secure payment sessions1 year

__stripe_sidStripe secure session identifier for checkoutSession

heaven_cartPersists ticket selections across page navigationSession

heaven_regionRemembers your selected event region or territory6 months

6. Contact Us

For questions about our use of cookies or to exercise your rights, please contact:

Heaven Eco Hub Ltd — London, UK

cookies@heavenecohub.com